RETURN AND EXCHANGE POLICY
Last Updated: 10/20/2022
Thank you for shopping at https://www.eceylona.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to
review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the
following conditions. The following definitions shall have the same meaning regardless of
whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Eceylona Located at LK.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.eceylona.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Eceylona Located at LK.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.eceylona.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can’t be returned. All Items are eligible
for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction: Please use the following shipping address for the return goods. 49 Ja ela Estate St Mary s Road Ja ela Sri Lanka Western Province 11350 Please make sure to include the return goods in the package and send us some photographs to info@eceylona.com Please contact us via info@eceylona.com for more information.
You are always required to ship back the items by following the shipping instruction: Please use the following shipping address for the return goods. 49 Ja ela Estate St Mary s Road Ja ela Sri Lanka Western Province 11350 Please make sure to include the return goods in the package and send us some photographs to info@eceylona.com Please contact us via info@eceylona.com for more information.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such
variation is available. Customers are allowed to exchange for item within 14 days.
Exchanges exceeding 14 days will not be processed. In order to be eligible for exchanges make sure that these following conditions are met:
• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
Exchanges exceeding 14 days will not be processed. In order to be eligible for exchanges make sure that these following conditions are met:
• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification
and questions, Please do not hesitate to contact us through our:
Email Address: info@eceylona.com
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
Email Address: info@eceylona.com
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
